Privacy Policy

Häus Detailing (“we,” “us,” or “our”) operates the website hausdetailing.com and provides mobile car detailing services in the Dallas and nearby North Dallas suburbs. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our site, create an account, or book a service. Where we require an agreement checkbox, your checked consent forms a binding part of this policy.

Information we collect

We collect information you provide directly to us, including when you:

• Submit a booking request (name, phone number, email, service address, vehicle details, selected services, notes, and optional promo codes)
• Create or manage a client account (email, password, name, phone, and saved service address)
• Contact us by email or through forms on our website

We also collect limited technical information automatically, such as browser type, device type, pages visited, and approximate location derived from your IP address, to operate and improve the site.

How we use your information

We use the information we collect to:

• Process and confirm booking requests
• Communicate with you about appointments, updates, and customer support
• Manage your account and pre-fill booking details when you are signed in
• Apply promotional codes and maintain service records
• Improve our website, services, and customer experience
• Comply with legal obligations and protect against fraud or misuse

How we share information

We do not sell your personal information. We may share information only when necessary to:

• Operate our business and deliver the services you request
• Work with trusted service providers who assist with hosting, email, or site functionality, under confidentiality obligations
• Respond to lawful requests from public authorities or comply with applicable law
• Protect the rights, safety, and property of Häus Detailing, our customers, or others

Cookies and sessions

We use essential cookies and session storage to keep you signed in to your account and to maintain basic site functionality. These are required for account access and booking features. You can control non-essential cookies through your browser settings, though some features may not work correctly if cookies are disabled.

Text messages

If you provide a mobile number when booking or in your account, we may send transactional text messages about your appointment (confirmations, reminders, and schedule updates). By checking the required agreement box at booking, you consent to these service-related messages.

We do not send promotional text messages based on a booking request alone. Marketing texts require separate prior express written consent if offered. Marketing consent is not required to purchase services. You may opt out of promotional messages at any time by replying STOP. Reply HELP for help. Message and data rates may apply; message frequency varies.

Third-party services

Our booking and account forms may use third-party tools to help you enter a service address (address autocomplete via Photon / Komoot). When you use those features, your typed address query may be sent to the provider to return suggestions. We encourage you to review their privacy policies for more information.

Data retention

We retain booking and account information for as long as needed to provide services, maintain your account, resolve disputes, and meet legal or accounting requirements. You may request deletion of your account by contacting us, subject to records we must keep for legitimate business or legal purposes.

Your choices

Depending on your location, you may have the right to:

• Access, update, or correct personal information in your account settings
• Request a copy or deletion of certain personal information
• Opt out of non-essential marketing communications (if offered)

Security

We use reasonable administrative, technical, and organizational measures to protect your information. Passwords are stored using industry-standard hashing. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest version. Continued use of our website after changes constitutes acceptance of the updated policy.